FAQ
Welcome to the Onelmir FAQ section! Here you’ll find quick answers to the most common questions about our products, services, orders, and policies.
Need more help? We're just a message away:
📧 Email: info@onelmir.com
📞 Phone:
📍 Address:
General Questions
Q: What is Onelmir?
A: Onelmir is a menswear label founded with a simple mission: to offer refined, accessible fashion for the modern gentleman. We focus on timeless, well-constructed pieces that elevate everyday style and confidence.
Q: How can I reach customer support?
A: You can contact us anytime at info@onelmir.com or call us during business hours at We’re here to help!
Orders & Shipping
Q: How do I place an order?
A: Browse our store, add your favorite items to the cart, and follow the secure checkout process.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and American Express. All transactions are processed securely in GBP (£).
Q: How long does delivery take?
A: Orders are processed within 1 to 2 business days, and delivered in 3 to 5 business days after dispatch. Most orders arrive within 4 to 7 business days from confirmation.
Q: Do you ship internationally?
A: Currently, we ship only within the United Kingdom. We're working on expanding our delivery zones soon!
Q: Is shipping free?
A: Yes, we offer free standard shipping on all UK orders — no minimum required.
Returns & Exchanges
Q: What’s your return policy?
A: You have 30 days from the delivery date to return or exchange an item if it doesn’t meet your expectations.
Q: How do I return an item?
A: Email us at info@onelmir.com with your order number and return reason. We’ll guide you through the return process and provide the return address.
Q: Can I exchange a product?
A: Absolutely! Exchanges are accepted within 30 days of receipt. Our team will help you with the next steps.
Products
Q: Are your products high quality?
A: Yes. We curate and design all pieces with a focus on premium materials, craftsmanship, and long-term wearability.
Q: How do I choose the right size?
A: Each product page includes a detailed size guide. Still unsure? Contact us and we’ll be happy to assist.
Q: Do you offer eco-friendly products?
A: Yes. We offer a growing selection of environmentally responsible items made from sustainable materials.
Account & Security
Q: Do I need an account to place an order?
A: No, guest checkout is available. Creating an account lets you track orders, manage preferences, and access exclusive offers.
Q: Is my personal information safe?
A: Yes. Our website uses SSL encryption and PCI-compliant systems to secure your data.
Q: How can I sign up for the newsletter?
A: Scroll to the bottom of any page and enter your email to receive style tips, product launches, and special offers.